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By registering your product, this will act as your proof of purchase and enable us to provide the best possible after-sales service.

  1. At Classic Marble (Showers) Limited ('Classic Marble', 'we', 'us' or 'our'), we are proud of our SENSTEC shower trays (the 'Product') and, accordingly, we offer a guarantee (the 'Initial Guarantee'), on the terms set out in this document, that our Products will be free from material defects in design, material and workmanship for a period of five years from the date of purchase of the Product.
  2. You can extend the duration of the Initial Guarantee for a further period of ten years so that it is provided for a total period of fifteen years from the date of purchase of the Product (the 'Extended Guarantee') by:
    • a. registering with us either by:
      • i. Phoning us on [we do not have the 0800 number set up yet]; or
      • ii. Completing an online form which you will find at or by scanning [QR code not yet created];
    • b. providing us with certain information (the “User Content”) about you and the Product (including your name, phone number, email address, postal address, postcode, age range, details of the showroom/fitter that you purchased the Product from, details of the Product you have purchased e.g. size and colour and the date your Product was fitted); and
    • c. agreeing that we can contact you to provide you with further information relating to the Extended Guarantee and at any time in the future to obtain feedback from you on the Product. (The Initial Guarantee and the Extended Guarantee are collectively referred to as the “Guarantee”)
  3. This Guarantee only applies to Products purchased and used in the United Kingdom and Ireland.
  4. This Guarantee is non-transferrable from the original purchaser to subsequent owners of the Products, and the Guarantee will end at the time of transfer of any Product, where permitted by law.
  5. If the Product proves defective because of improper material or workmanship, under normal use and maintenance, Classic Marble shall, at its option, repair or replace the Product, provided that during the period of the Guarantee you:
    • a. notify us of the defect by phoning +44 28855 68081
    • b. provide us with sufficient information as to the nature and extent of the defects and the uses to which the Product had been put prior to the defect arising;
    • c. give us a reasonable opportunity to examine the Product; and
    • d. return the defective Product to us at our expense.
  6. This Guarantee shall apply to any Products that are repaired or replaced.
  7. This Guarantee does not apply to any defect in the Product:
    • a. where such defect arises by reason of wear and tear, wilful damage, negligence or could be expected to arise in the normal course of use of the Products;
    • b. to the extent caused by failure to comply with our instructions in relation to the Products, including any instructions on installation, operation, storage or maintenance;
    • c. to the extent caused by us following any specification or requirement of yours in relation to the Product;
    • d. where you have modified the Product without our prior written consent or, having received such consent, not in accordance with our instructions; or
    • e. where you use the Product after notifying us that it is defective.
  8. Except as set out in this Guarantee, we give no guarantee or warranty and make no representations in relation to the Products and all warranties and conditions (including the conditions implied by ss 13-15 of the Sale of Goods Act 1979), whether express or implied by statute, common law or otherwise are excluded to the extent permitted.
  9. This Guarantee does not in any way affect your statutory rights.
  10. If you choose to register for the Extended Guarantee you are agreeing to allow us to use your User Content. We collect and transmit to the website (the “Site”), social media channels including but not limited to Facebook, Twitter, Instagram, and YouTube, promotional materials and User Content, including photos, text, graphics, audio, video, location information, comments and other materials from social channels, for use by us in connection with our business, including Classic Marble product feature, marketing, promotional, advertising and other consumer-related activities (the “Activities”).
  11. You hereby grant to Classic Marble and its related companies, agents, third-party service providers, and their respective retail partners, marketing and public relations agencies, and other affiliates (the “Licensed Parties”) a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable, sublicensable right to use your User Content in any manner to be determined in the Licensed Parties' sole discretion, including but not limited to on webpages and social media pages operated by the Licensed Parties, in promotional e-mails and advertisements, and in any and all other marketing, promotional and advertising initiatives, and in any media now or hereafter known.
  12. The Licensed Parties may use, display, publicly perform, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit and make publicly accessible the User Content in any manner in their sole discretion, with no obligation to you whatsoever.
  13. You grant the Licensed Parties the right to use your username, real name, image, likeness, descriptions of you, location or other identifying information, including but not limited to your voice, in connection with any use of your User Content.
  14. You hereby agree and represent and warrant that:
    • a. you own all rights in and to your User Content and/or have obtained appropriate rights and permissions from any and all other persons and/or entities who own, manage or otherwise claim any rights with respect to such User Content;
    • b. you are solely responsible for your User Content;
    • c. the Licensed Parties' use of your User Content as described herein will not violate the rights, including but not limited to copyright, trademark, patent, trade secret, privacy, publicity, proprietary or other rights, of any third party, or any law, rule or regulation;
    • d. to the extent permissible by law, you hereby irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of the User Content
    • e. you are 18 years of age or over; and
    • f. the User Content is not libellous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive or otherwise unlawful or prejudicial of any person or group on the grounds of race, religion, sex, sexual orientation, age or disability.
  15. The Licensed Parties reserve the right to remove any User Content from the Site, social media channels and elsewhere in their sole discretion. If you believe any content, including User Content, residing on the Site or elsewhere or displayed or used in connection with the Activities infringes any person or entity's copyright rights, please notify us.
  16. The Licensed Parties have no obligation to maintain the confidentiality of any information, in whatever form, contained in any submission by you in relation to the User Content or otherwise, except pursuant to the Licensed Parties' respective privacy policies.
  17. By using the Site or otherwise by providing the Licensed Parties with personal information, you agree to the foregoing collection, use, disclosure, transfer and processing of your information in accordance with the terms of this Guarantee, the Classic Marble privacy policy and applicable data protection laws and regulations.
  18. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
  19. You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf, harmless from any liability related in any way to the Licensed Parties' use of your User Content.
  20. You acknowledge and agree that you do not acquire any ownership or other rights in proprietary information and materials of Classic Marble by authorising use of your User Content or otherwise using or accessing the Site or the Activities.
  21. We shall without delay (and in any event within 205 working days), at your written request, either securely delete or securely return all relevant data.
  22. Nothing in this Guarantee affects the rights of Data Subjects under Data Protection Laws (including those in Articles 79 and 82 of the GDPR or in any similar Data Protection Laws).